We caught the ear of business consultant, author and speaker Barry Moltz with our example of going above and beyond for a client.
How can we can we go above and beyond for you?
From AMEX Open Forum
“Most companies say they will do anything to satisfy a customer–but don’t really mean it. These six companies meant it, and won customers for life.”
MAY 01, 2013
Most small-business owners say that they will do anything to satisfy a customer. What most don’t say is that “anything” has its limitations. Here are a few examples of companies that truly went above and beyond to keep their customers.
The Unexpected Overnight
Bill Leys, the Deck Expert, was tearing off an old deck and installing a new one on top of a house in Hermosa Beach, California. He had the old deck off, but had not yet waterproofed the area when strong storms were forecast. Leys tarped the house as a precaution, then drove four hours home. He received a call from the owner… READ THE REST AT AMEX Open Forum here https://www.openforum.com/articles/practicing-acts-of-extreme-customers-service/
Let us know how we can help you with the best in deck coatings and service.
Call me, Bill Leys, for a fast free estimate at 805-545-8300.